Return and Refunds

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.

To be eligible for a refund. You’ll will need the receipt or proof of purchase.

To start a refund, you can contact us at hello@doos.wine. 

If your refund request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@doos.wine.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Due to the nature of the product any opened Doos cannot be returned. Due to the nature of the product no Doos will be put into circulation once it has been returned to us. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@doos.wine